Transcend360 Customer Preference Centre allows customers to manage their own preferences across a number of dimensions such as communication subjects (e.g. product interest), desired communication channel and frequency of communication.
Customer Preference Centre
Allowing customers to manage their preferences is critical from both a legal (GDPR) and business / customer relationship perspective. The centralised collection and management of customer preferences ensures legal compliance (GDPR) and provides the ability to deliver personalised and relevant communications and content through customer channels of choice.
Create customer preference forms using our drag and drop form builder and integrate them with your business systems
Back Office Administration
Enable authorised users to access, view and manage customer preferences and maintain a full audit trail for compliance
Route specific actions (requests, complaints etc.) to specfic teams or systems for prompt action
Integrate preference centre with existing systems – including single customer views, websites and email service providers
Secure and Compliant
Preference centre is hosted on secure and scalable infra-structure that is GDPR compliant
Provide management with an holistic view of customer preferences and keys changes and trends over time
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Transcend360’s powerful, cloud-architected solutions enable organisations to better understand and manage direct and indirect customers data, processes and results. Our mission is to provide technology that empowers people to create experiences that are in context with what they need and want.
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